Free Shipping on orders over $50 Get 30% off on your  first order with “WELGB”

Free Shipping on orders over $50 Get 30% off on your  first order with “WELGB”

Help Center

Orders

Can I change or cancel my order after it has been submitted?

Unfortunately, no you cannot change or cancel your order. You can:

  • Refuse package (full return inclusive of shipping and handling)
  • Issue return for merchandise refund only
How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit.

If you cannot find your email, you can also find your order by clicking here. In the check order section, you will be able to track you order using the following information:

  • Customer Order #
  • Billing Zip Code
  • Email Address

Note: It may take 24-48 hours for your tracking information to reflect details on the carrier’s website.

How do I request a price adjustment?

Price adjustments can only be made within 10 days of your purchase and only if the original purchase was made without a promotion code applied. Price adjustments are valid for ToysRUs.com prices only and cannot be adjusted to price match competitors.

  • You will be refunded the difference in price to your original form of payment.

If you would like to request a price adjustment, please click here

Please note: Due to customer privacy and security concerns, Toys“R”Us does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.

Product Warranty Information

Looking for warranty information on a product you purchased at Toys“R”Us? Please contact us here here.

Please include:

  • Email address
  • First and Last Name
  • Daytime Phone Number
  • Product Detail information
  • Purchase Date
  • SKU or UPC codes
  • Order Number
Report an issue with shipment or delivery

We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact us here for assistance.

Please include:

  • Email address
  • First and Last Name
  • Phone Number
  • Detailed explanation of the issue or concern with your order
  • Order Number
What if my delivered order is damaged?

We apologize if your item arrived damaged, broken, or defective.

Contact us here for assistance with this issue. For more info on returns, here’s our return policy.

Why did my order arrive in a Macy’s box?

Macy's partnered with WHP Global, parent company of Toys“R”Us, to bring the beloved brand back to shoppers across America. Through this partnership, Macy's is powering online fulfillment for ToysRUs.com.

Why is my order arriving in multiple shipments?

We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments. Common reasons for this include:

  • Availability of items ordered
  • Order item(s) are shipping from different fulfillment centers
  • Order item(s) are shipping directly from the vendor

Note: When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.

Why is there a charge on my card if my order was canceled?

When you place an order, we put an authorization hold on your credit card in the amount of your order. This hold secures the funds and is not charged until your order ships.

If your order is canceled for any reason, Toys“R”Us will send an authorization reversal to your bank.

The exact amount of time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary.

Shipping

What are my delivery & shipping options at gigbib?

Free Shipping with a minimum $49 purchase. U.S. only.

Toys“R”Us offers standard shipping at this time.

  • Standard shipping costs & delivery timing are noted below:
Shipping DestinationShipping cost
Order value up to $49 (pretax)
Shipping cost
Order value $49 and over (pretax)
Continental U.S.$10.95Free shipping!
Alaska, Hawaii, Military Addresses$10.95 + $10.00 SurchargeFree + $10.00 Surcharge
U.S. Territories and InternationalUnavailable at this timeUnavailable at this time
Standard Order Received ByStandard Order Shipped ByExpected Delivery
SundayTuesday3-6 business days later
MondayWednesday3-6 business days later
TuesdayThursday3-6 business days later
WednesdayFriday3-6 business days later
ThursdayMonday3-6 business days later
FridayTuesday3-6 business days later
SaturdayTuesday3-6 business days later
What if I had an issue with my delivery?

We apologize if you had an issue with your delivery. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact us here. for assistance.

What is gigbib International Shipping policy?

At this time, we do not ship outside the U.S.

Why did my order arrive in a Macy’s box?

Macy's partnered with WHP Global, parent company of Toys“R”Us, to bring the beloved brand back to shoppers across America. Through this partnership, Macy's is powering online fulfillment for ToysRUs.com.

Will I be charged for multiple shipments?

When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.

Returns

How can I reprint my gigbib return label?

There is a link in the return email where you will be directed to UPS to reprint or email the return label. If you no longer have the email, you can request one here.

How refunds are received?

If you have your original invoice or packing slip, you will get a refund in the original form of payment.

Merchandise credit may be issued as an E-Gift Card for use on ToysRUs.com only.

We will credit your account(s) within 10 business days of receiving your return. It may take several days to post activity to your account.

If you received multiple return labels, you will receive a refund per return label. Since these returns go to different return locations these refunds will occur as each return shipment is processed.

Please note that if items are not shipped with the correct return shipping label, your items may be returned to you and your refund may not be processed.

What is gigbib return policy?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase for free. There will be no returns or credit after 30 days.

Returned items must be in original, saleable condition with original packaging. Shipping and delivery fees are non-refundable.

Items purchased online can only be returned by mail.

Items purchased on ToysRUs.com cannot be returned to any Macy’s or Toys“R”Us locations.

Need to return a purchase? Start A Return here .

Will I be charged for multiple shipments?

When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.

Pricing & promotions

Does gigbib.com price match other websites?

Price adjustments are valid for ToysRUs.com prices only and cannot be adjusted to price match competitors.

Does gigbib.com offer price adjustments?

Price adjustment will only be made If an item is further reduced in price within 10 days of when you purchased it and only if the original purchase was made without a promotion code. Price adjustments are valid for gigbib.com prices only and cannot be adjusted to price match competitors.

  • You will be refunded the difference in price to your original form of payment.

If you would like to request a price adjustment, please click here.for assistance.

Please note: Due to customer privacy and security concerns, Toys“R”Us does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.

Gift Cards

Gift cards purchased before 2022 cannot be used on gigbib.com or in Macy's

Macy’s branded gigbib gift cards cannot be used on gigbib.com.

Rewards Program

Gigbib currently does not offer a rewards program, and previous programs are no longer valid in store or online.

What are gigbib policies for online merchandise pricing and price adjustments?

Products, pricing, and promotional offers on gigbib.com operate separately, so products and prices offered may differ. For example:

  • Certain items carried on might not be offered on gigbib.com
  • A particular item may be priced differently on gigbib.com than on macys.com

Similarly, promotional offers such as coupons and additional discounts offered at macys.com cannot be used on gigbib.com. Including, but not limited to:

  • A coupon offered at macys.com may not be applied toward purchases on gigbib.com
  • Promo codes, free shipping offers, and bonuses on macys.com cannot be applied toward gigbib.com

Pricing & promotions

Does gigbib.com price match other websites?

Price adjustments are valid for ToysRUs.com prices only and cannot be adjusted to price match competitors.

Does gigbib.com offer price adjustments?

Price adjustment will only be made If an item is further reduced in price within 10 days of when you purchased it and only if the original purchase was made without a promotion code. Price adjustments are valid for gigbib.com prices only and cannot be adjusted to price match competitors.

  • You will be refunded the difference in price to your original form of payment.

If you would like to request a price adjustment, please click here.for assistance.

Please note: Due to customer privacy and security concerns, Toys“R”Us does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.

Gift Cards

Gift cards purchased before 2022 cannot be used on gigbib.com or in Macy's

Macy’s branded gigbib gift cards cannot be used on gigbib.com.

Rewards Program

Gigbib currently does not offer a rewards program, and previous programs are no longer valid in store or online.

What are gigbib policies for online merchandise pricing and price adjustments?

Products, pricing, and promotional offers on gigbib.com operate separately, so products and prices offered may differ. For example:

  • Certain items carried on might not be offered on gigbib.com
  • A particular item may be priced differently on gigbib.com than on macys.com

Similarly, promotional offers such as coupons and additional discounts offered at macys.com cannot be used on gigbib.com. Including, but not limited to:

  • A coupon offered at macys.com may not be applied toward purchases on gigbib.com
  • Promo codes, free shipping offers, and bonuses on macys.com cannot be applied toward gigbib.com

My account

How do I log onto my account?

Located on the top right corner of the screen on desktop, and on the left side on mobile you can click on My Account if you are currently not signed in, or If you are signed in to your account then you will see your name.

Enter your email address and password and click login.

  • Please note: If you do not remember your password, then you can click on Forgot Password on the login page. You will then enter your email address and if you have an account matching that email address, you will receive an email shortly with instructions on how to reset your password. If you do not see the email, please check your junk folder.

Once you have successfully logged in, you will be able to edit your profile by clicking the edit button in the upper right corner of the profile section.

In addition, you can also update your address book for frequently used addresses, add or remove your credit card, and check the status of your order.

Stores

Can I pick up my online purchase at a Macy’s Store?

At this time, Macy’s store pickup is not available for gigbib.com orders .

When will I be able to shop Toys"R"Us® products in store?

Gigbib is now in every Macy’s store in America! Check our store locator to find a Macy’s near you! Store Locator

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